When you arrive on the website for the very first time, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling LuniWeb to provide the best possible experience and service to you. If you do not give consent for the placing of cookies, you must not continue to use our website.
Certain features of the website depend upon cookies to function and these cookies are deemed to be ‘strictly necessary’. The cookies we use on our Site are broadly grouped into the following categories:
Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested, which allows communication between your browser and our Site. You may not be able to use our Site without these cookies.
Analytics – We use analytics cookies to help us understand how users engage with our Site using Google Analytics. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services.
Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.
You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete cookies at any time however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
This Policy explains the nature of the personal information that LuniWeb collects and uses as a business and this policy applies to our use of the data collected by us from you.
LuniWeb is a data controller in respect of the information that we collect and process about you. We manage your personal information in accordance with the principals and requirements of the Data Protection Act.
What types of data do we collect and hold
The personal information we collect about you will be specific to your relationship with us and may include the following:
- Email address
- Telephone number
- Preferences and interests if you agree to us contacting you for marketing purposes;
In addition to the above information, when you contact us via our website we may also collect the following information automatically:
- IP address;
- Web browser type and version;
- Operating system; and
- A list of URLs showing how you visited our website including the referring site.
How we collect your data
The information we collect comes from you directly, either when you contact us directly or complete information pages on our website.
What we do with the personal data
Our primary use of the data is to enable us to deliver our services to you and answer any enquiries.
Our lawful basis for using your personal data is to fulfil our contract with you to provide our products and/or services.
We also keep your personal information for our legitimate business interest, specifically to improve our products and services and for our business record keeping. We also collect and process your data in accordance with any legal obligations we may have.
Communicating with you
If you have given us express permission to contact you for offers and promotions, or company news. then we will use your contact details for this purpose for as long as you agree to us contacting you. You can opt out of receiving marketing communications at any time by contacting us or clicking on the unsubscribe link in any of our emails.
How long we retain your personal data
We will only keep personal data for as long as is necessary for the purpose for which it was collected. Subject to the above, we will keep any personal data provided by you via our website for up to 24 months following your last interaction with us (e.g. if you use our website, or contact us directly).
Links to Other Websites
Changes of Business Ownership and Control
If we expand or change the name of our business, this may involve the transfer or control of all or part of LuniWeb. Any personal data provided by you will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will be permitted to use your data for the purposes for which it was originally supplied to us.
In the event that any of your personal data is to be transferred in the manner stated above, you will be informed of the changes. When contacted, you will have the right to have your data deleted by the new owner or controller.
How we keep your data secure
Data security is of great importance to LuniWeb and to protect your personal data we have put in place suitable procedures to safeguard and secure the data, such as using a website hosting provider with a secure firewall.
Your rights in relation to your data
As an individual you have a number of rights under the relevant data protection laws, including:
- The right to request from us access to your own personal information.
- The right to ask us not to process your personal data for direct marketing;
- The right to request any inaccurate information we hold about you is corrected
- The right to request your information is deleted in certain circumstances
- A right to request that we stop using your personal information for certain purposes;
- A request to request that decisions are not taken by wholly automated means
These rights may be limited to certain defined circumstances and we may not be able to comply with your request. If you request to exercise these rights, we aim to respond to you within one month.
We will not charge a fee for dealing with your request. If you wish to receive a copy of your personal data or exercise these rights, please write or email us using the details below.
Whilst we will always strive for excellent service, we recognise that you may not be happy with the way that we have handled your personal information. If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact email@example.com and we will try to resolve any issues. However, you also have the right to complain to the Information Commissioner’s Office, which is the statutory regulator for data protection law. Details of how to complain to the ICO can be found at https://ico.org.uk/concerns/.
Changes to this Policy
LuniWeb reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.